Collection: TSI - Tire Service International

ABOUT TSI - Tire Service International

Founded in 1980, Tire Service International (TSI) is a seasoned company with 43 years of experience. Proudly based in Phoenix, AZ, their dedicated tire, waste, and recycling equipment manufacturing facility is situated in Monticello, MN. Being an integral part of the tire industry, they bring extensive knowledge and experience, offering comprehensive solutions for both the passenger and commercial tire sectors as well as the Off-the-Road (OTR) tire industry.

TSI, also known as TSISG, has established itself as a premier manufacturer and distributor of professional tire service equipment and shop tools for over three decades. With a robust portfolio of over 50 products, their offerings range from Cheetah Bead Seaters and Amermac Tire Truers to tire sipers, tire groovers, wheel crushers, tire cutters, balers, and small wheel & tire equipment.

Home to the renowned Cheetah Bead Seater and Viper Bead Seaters, TSI is recognized as the originator of these industry-leading solutions. Trusted globally for unmatched quality, their Cheetah product is a staple in tire installation businesses worldwide.

Their commitment to excellence shines through in their work, as they continuously aim to improve their tools and equipment. Every product is manufactured with precision and care in Monticello, Minnesota, enabling them to outperform the competition consistently.

At Tire Service International, their ultimate goal as a proud American company is to be the world’s first choice for tire and recycling equipment. Their dedication to unparalleled customer service and superior product quality underpins their every endeavor. They strive not just to meet their customers' expectations, but to exceed them, setting new industry standards in the process.

They take pride in their origins, and their American offices and manufacturing plants stand testament to their commitment to their heritage and quality craftsmanship. They remain dedicated to the growth and prosperity of the American tire industry and seek to contribute positively to it through their high-quality products and services.

At TSI, they are more than just a tire equipment company; they are a dependable partner committed to driving innovation and excellence in the tire industry.

Warranty

Standard One-Year Limited Manufacturer Warranty and Return Policy

Tire Service International (“TSI”) warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date when utilized by the original end user of the product only. Warranty is not transferable.

During the warranty period and at TSI’s option, TSI will repair or replace (or have repaired or replaced) any defect in material, parts, or workmanship, or furnish a repaired or refurbished product or parts of equal value in exchange without charge. Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on an original dated sales receipt.

If the repair or replacement is approved in advance and TSI confirms the product or part is covered by this warranty, TSI will cover shipping fees to and from TSI’s facility. Otherwise, the purchaser is responsible for all shipping fees.

Warranty Limitations

This warranty does not include:

• Any condition resulting from other than ordinary wear or any use for which the product was not intended, such as use in rental or contract trade.
• Any condition resulting from incorrect or inadequate maintenance, usage, storage, or care.
• Damage resulting from careless handling, negligence, misuse, abuse, dropping, accidents, or shipping damage.
• Damage from improper operation or making unauthorized repairs, additions, or alterations.
• Bushings, blades, bearings, and other products that are intended to wear over time.
• Normal wear and tear.
• Dissatisfaction due to buyer’s remorse.
• Damages incurred during assembly or maintenance.

TSI makes no express warranty or condition, whether written or oral, and expressly disclaims all warranties and conditions not stated in this limited warranty. This warranty is extended to the original end user of the product only and excludes all other legal and/or conventional warranties. The responsibility of TSI, if any, is limited to the specific obligations expressly assumed by it under the terms of this limited warranty.

To the extent permitted by applicable law, all implied warranties, including warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE, are disclaimed. Any implied warranties that cannot be disclaimed under state law are limited to the duration of the express warranty set forth above. TSI is not responsible for direct, indirect, incidental, or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

In no event shall TSI’s liability exceed the aggregate sum equal to twice the amount actually paid to TSI for products subject to a warranty claim.

Warranty Claim Procedures

All products for which warranty claims are made must be registered with TSI. TSI encourages product registration within thirty (30) days of the purchase date and reserves the right to refuse warranty coverage for products that are not timely registered.

After product registration, a warranty claim may be emailed to TSI or initiated by calling the numbers above during business hours.

If a warranty claim is accepted, TSI will provide a Return Goods Authorization (“RGA”) which must be included with all warranty correspondence. Goods returned without an RGA will be refused. An RGA must be obtained before returning any materials or goods. All non-warranty returns or returns without an RGA will be subject to a restocking fee plus any additional charges for return shipping and/or reconditioning/repacking.

Please retain invoices for a minimum of one (1) year for warranty purposes.

• Claims for defective merchandise must be made within one (1) year from invoice date.
• Claims for missing parts must be made within 60 calendar days from the invoice date.
• Any claim for defective merchandise returns must be packed in original packaging or other packaging that provides equal or greater support to the product as the original packaging to avoid damage during transport.
• TSI reserves the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field before a warranty claim is honored.
• Pictures are required to claim defective merchandise or parts, along with a copy of the original invoice.
• If the warranty claim is accepted and an RGA is issued, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is TSI’s policy to replace parts whenever possible.

Shipping Costs

TSI will pay shipping fees to and from its facility only for products or parts TSI agrees to cover under warranty and that are accompanied by an RGA. Customers must use the return shipping method approved by TSI. If TSI later determines that the product, part, or repair is not covered by this warranty, the customer shall be responsible for all shipping fees to and from TSI’s facility and may be required to reimburse TSI for those costs.

Carefully pack returning items for repair to avoid damage in transit. Failure to do so will void this warranty. Include in the box all contact information (name, phone number, RGA, e-mail address, and shipping address), along with a prepaid return ship tag from UPS or FedEx. TSI does not ship and will not accept items sent via U.S. Postal Service.

Warranty on Repairs

All products, components, and parts repaired or replaced under a warranty claim are warranted under this warranty. All other components or parts of the product are warranted for the unexpired portion of the original warranty period.

Returns

No returns will be accepted thirty (30) days after the product was received. All non-warranty returns or returns without an RGA (within the above time period) will be subject to a restocking fee plus any additional charges for return shipping and/or reconditioning/repacking.